Trade Program Frequently Asked Questions

In stock items are available for immediate delivery and orders usually ship within 1-3 days .

Out of stock items and special ordered items have a lead time of approximately 8-10 weeks.

Freight charges will be calculated per order using the most economical method. Generally speaking orders will ship via common carrier so filling an entire pallet will be the most economical. 

For Southern California orders, we offer a direct-to-door delivery service using one of our specialized Tau trucks. 

Our sales team can provide more details and an advanced quote in order for actual costs to be considered

To view our current stock simple register for a Trade account on our website then login to view our current inventory. Online availability updated daily and is subject to change without notice.

No, there is no minimum order quantity.

Palmdale, California (Los Angeles County)

Orders can be placed on our Order Portal or email the completed Order Form to our sales team at sales@taumanufacturing.com.

Orders must be fully paid prior to shipment. We accept credit card and ACH payments. We will email a secure payment link along with each sales quote.

We are registered in Florida and California, which means we are obligated to collect sales tax in either state for any order picked up or shipped within those states. If you have a resellers permit please email it to orders@taumanufacturing.com and we will remove the sales tax. For all other orders shipped outside of these two states, we do not charge sales tax.

Generally speaking we can make almost any of our products in any of the finishes and colors on our website and in our Finishes Guide with very few exceptions.

At the top of each product page there’s a section that says available finishes and lists the available finishes for each product.

Check the stock list to see which model numbers and colors we have in stock and ready to ship. If the model and color you’re looking for are not in stock, we an special order it and the lead time is 8-10 weeks.

Stocked items do not come with pre-drilled drainage holes. For customers who pre-order pots from the factory we can drill drainage holes for you at no additional charge. If you plan to use your pots outdoors you will need to endure they have proper drainage in them.

Yes, we offer product specification sheets for all of our products. You must be a registered user of our website to download the spec sheets.

Yes, registered users of our website are able to download .png files for each of the products in a variety of colors. These images are available for customers to use in soliciting sales and quoting. They are not able to be used on websites and for print/online marketing. If you would like to use our product images on your website please speak with our sales team.