Freight, Shipping & Handling

 

Orders within the United States

Orders ship prepaid FOB Palmdale, CA unless otherwise stated.

We will find the most economical shipping options available for your specific order. Most items will ship palletized via common carrier.

Freight quotes are valid for 4 business days and only valid for the address provided. We will assume all orders are shipped to a commercial address with a dock or forklift unless advised otherwise.

Additional charges apply to residential addresses and “Limited Access” locations.

Deliveries at one of the following types of locations are considered to be “Limited Access” and will incur an additional fee:

  • Airports / Hangers / Businesses located on Airport Property

  • Camps / Campgrounds / Carnivals / Fairs

  • Cemeteries / Mortuaries

  • Churches / Chautauqua / Mosques / Synagogues / Temples / Convents / Places of Worship / Rectories

  • Construction Sites

  • Commercial establishments not open to the walk-in public during normal business hours

  • Court houses

  • Dams / Power Plants

  • Educational Institutions / Schools / Day Care Facilities / Colleges / Universities

  • Farms / Wind Solar Farms / Ranches / Estates

  • Flea Markets

  • Golf Courses / Country Clubs

  • Government Facilities

  • Hospitals / Medical / Urgent Care Sites

  • Hotels / Motels / Resorts / Inns / Spas

  • Individual / Mini Storage Units

Additional services are available for a fee:

  • Liftgate

  • Delivery Notification / Appointment Delivery

Claims & Shortages

We thoroughly inspect all packages before shipping and great care is taken to ensure that all of our products are adequately packaged. Unfortunately, damages do occasionally occur during shipping. Before signing to accept your shipment, we encourage you to inspect all packages.

PLEASE FOLLOW STEPS INDICATED BELOW TO ENSURE THE CARRIER’S LIABILITY IN THE EVEN OF A DAMAGED SHIPMENT.

  • Immediately count all boxes.

  • Examine exterior for any visible damage.

  • If you suspect damage has occurred, open cartons in the presence of the driver.

  • If notable damage is found, indicate the nature and extent of damage on the bill of lading or freight bill if signing to accept, or you may refuse to accept any damaged package noting that the box is being refused due to damage.

ALL DAMAGE CLAIMS OR SHORTAGES MUST BE REPORTED VIA OUR CLAIM FORM WITHIN 4 DAYS UPON RECEIPT OF THE MERCHANDISE. Failure to notify us within this time frame may affect the ability to replace any products free of charge due to time constraints for filing damage claims with the carrier. You MUST keep all shipping boxes, packing material, and the damaged item(s) for the carrier to inspect before any reimbursement or credit will be given